the team
Liane Clarke
Marketing & Engagement
Liane has 30+ years experience at senior & executive level in marketing, sales, internal & external communications and stakeholder engagement across a range of sectors.
Providing exceptional customer service has always played a key role in her delivery solutions and she has a knack for multi-tier engagement.
Yes, she is that chick who used to be on the telly and yes, in person, she is probably taller ( and definitely louder) than you might have been expecting!
Peter Morris
Sales & Service
Peter has almost 40+ years experience in sales and marketing management, service delivery, specialised recruitment and hospitality in New Zealand and overseas.
With an uncanny knack of attracting rude and/or unknowledgeable salespeople in every conceivable situation, Peter has seen and heard it all. Peter is back travelling the world as a Destinations Manager on big flash cruise liners after a stint in Aotearoa heading up the Sales function for slightly smaller vessels.
His catch-phrase is "dumb as a bag of rocks" and we suspect that his name is red-flagged in CRMs around the world!
Carol Augustsson
Contact Centre & Systems Training
Carol has a wealth of experience in customer service and hospitality management both in New Zealand and the UK.
She is a firm believer that while there is a point where quality service outcomes meet revenue objectives, that point is rarely where organisations believe it to be!
Carol worked for Qantas for almost a decade and has lately been working in sales and service delivery.
Carol is a keen boxer in her spare time so watch out!
